We know every call you receive is money. Our call center solutions and business answering services can help make your heating and air conditioning business the most efficient possible. Whether you need a call center to supplement your staff during busy times or to stand in for a costly in-house receptionist during slower times, our agents capture potential customers 24/7, screen calls for service contract or after-hours support customers, quote pricing plans to callers, monitor on-call technicians' service calls and appointments, respond to email inquiries, and much more.
Callers reaching your business through the phone book speak to a live agent who gathers information, assures the caller that their emergency is just as important to us as it is to them, pacifies the caller, dispatches callers directly to a technician, or books a next-day appointment. Plus, our call center helps ensure the integrity of on-call jobs by acting as a central location for techs reporting and responding to all customer calls. By using Answer California ’s telephone answering service, you can focus on growing your business and keeping people safe and comfortable without worrying about receiving calls, dispatching technicians and scheduling appointments.
Instead of taking calls, small-business contractors and technicians may even be able to enjoy time outside of work hours with family and friends because of our 24-hour answering service. HVAC telephone answering service agents handle your customers' calls 24 hours a day by following custom scripts and guidelines developed especially for your business. Our agents sound just like your office dispatcher or receptionist, giving confidence to callers in their time of need. Based on your preferences, our call center agents can dispatch the designated on-call employee, set up appointments for interested clients, or perform any other service your callers might need without disturbing you outside of business hours. Using your custom script, callers will never know our call center agents aren’t sitting right in your office. And through an array of flexible delivery options like text message, email, live operator, fax, or voicemail, you can be personally alerted to messages as they are received.
We know that it's hard enough keeping up with new methods of modernization, updated energy technologies and computer advances. There's also building permits, code-compliance inspections, preventative maintenance and emergency maintenance. With all the time you commit to maintaining safe and healthy conditions through the climate and air quality control of homes, businesses and industries, you need someone you trust to take the same amount of care with your customers' calls.
To get started, call us at 800.369.8741.