 | Jim Knapp, CEOJim is the founder of Knapp Telecom Group, and owner of Answer California and has been in the answering service industry since 1986. |
 | Jeanne Talbot, Vice PresidentJeanne has 20+ years experience providing financial management, strategic planning, and marketing/business development expertise to a cross section of small and large companies in a variety of industries. Her extensive experience with CIGNA, Kaiser Permanente, and several smaller healthcare companies and clinics is the source of Answer California's expertise in handling confidential and often critical calls for physicians' offices and medical centers. Her training and experience coupled with her Masters degree in teaching writing enable her to quickly dissect problems and develop effective communication solutions for our current and future clients. |
 | Bryan Ewalt, Systems ProgrammerBryan has worked with Answer California since 2000 and brings a wealth of experience to the Client Operations department. Bryan sole responsibility is the creation and maintenance of all data within our call control and processing systems. Keeping a close relationship with our clients, Bryan ensures all data within our systems is accurate and current to meet our clients' specifications and needs. His earlier experience within the Operations Department of Answer California helps Bryan ensure all accounts are programmed to provide the best possible experience to your callers and account administrators. |
 | Carole Livingston, Operations ManagerCarole has over ten years experience managing our call center. She develops schedules and workforce strategies, hires and trains new and existing employees, resolves client and customer issues, conducts team building exercises, and oversees quality control. |
